Refund Policy

Thank you for choosing NanoBanana Global! We are dedicated to offering you the most reliable AI image creation and editing experience possible. We greatly value your trust in our service, and in the spirit of openness and fairness, we want to clearly outline our refund policy.

1. Refund Policy Overview

Transparency is important to us. To help you make informed decisions, we want to explain several important points regarding how our service operates and how refunds are handled:

• Free trial credits are available so you can try our platform before purchasing.
• Every image generation consumes significant computational resources.
• Once credits are added to your account, we immediately pay our technology partners for these resources.

2. Subscription Refund Guidelines

Because of how our service works, refunds for monthly or annual subscriptions are generally not possible. This is due to:

• Credits are issued to your account immediately upon subscription activation.
• AI image creation requires substantial computing resources.
• Payments to our technical providers are made at the moment credits are delivered.

We kindly ask for your understanding that once credits are issued, refunds are not feasible since the computing resources have already been allocated and paid for.

3. Regarding Premium Features

We are always working to improve our premium features based on user needs and technology developments. While experiences with these features may differ from person to person, we cannot grant refunds based on dissatisfaction with premium features, because:

• Advanced features require far greater computational resources.
• Standards of satisfaction vary across users.
• Our data shows most users are happy with the premium offerings.
• Feedback is always welcome and helps us improve the platform for all users.

4. Exceptions to Our Refund Policy

Although refunds are normally not provided, there are certain exceptions:

• Extended Service Disruption: If the system is unavailable for more than 5 consecutive days and this severely impacts your ability to use the service, you may qualify for a 50% partial refund.
• Duplicate Purchases: If multiple subscriptions were purchased by mistake within a short period (one hour), we will gladly refund the additional charges.

5. Service Stability and Maintenance

As AI technology is still evolving, occasional maintenance and adjustments are necessary. During these times, some functions may be temporarily unavailable. Please note: scheduled maintenance or downtime shorter than 5 days is part of our ongoing improvements. We appreciate your patience and understanding as we work to provide you with the best possible experience.

6. Requesting a Refund

If you believe your case qualifies for an exception, please send us the following information:

• Email to: support@nanobanana-global.com
• Your registered email address
• Your order or transaction ID
• Relevant details of your situation (e.g., service downtime dates or purchase timestamps)
• A short explanation of your case

7. Our Promise to Customers

• We will review your request within 5 business days.
• Approved refunds will be processed using your original payment method.
• You will receive an email confirmation once the refund has been processed.

8. Contact Us

If you have any questions about this refund policy, please feel free to contact us. Your satisfaction is very important to us, and we are committed to providing excellent support.